BWT and Saint Georges Hospital

Tooting

The Situ­a­tion.

Fresh drinking water is crucial in any work­place, with its signif­i­cance height­ened in a hospital setting where main­taining optimal hydra­tion levels is essen­tial for both staff and patients. This neces­sity extends from supporting the focus and perfor­mance of medical profes­sionals to promoting the healing and well-​being of visi­tors, regard­less of their dura­tion of stay.

 

In the context of a modern teaching hospital like St George’s, the sheer size and complexity present chal­lenges in ensuring the reli­able delivery of potable water to all crit­ical areas. Selecting a drinking water solu­tion provider that is depend­able, flex­ible, and inno­v­a­tive in addressing the unique require­ments of the hospital is of utmost impor­tance for peace of mind.

 

The Estates team at St George’s Hospital in Tooting encoun­tered a decline in the reli­a­bility of their existing drinking water supplier. Despite consul­ta­tions with the incum­bent, a cred­ible improve­ment plan remained elusive. Recog­nizing the need for change, the Estates team embarked on a formal tendering process to iden­tify poten­tial new part­ners. The central ques­tion became: which of these part­ners was best equipped to respond promptly and with minimal disrup­tion? The imper­a­tive of main­taining conti­nuity of supply under­scored the need to select an expe­ri­enced team as a key priority in this decision-​​​​making process.

With the posi­tions iden­ti­fied, a plan for each loca­tion was produced, including details of the unit to be fitted, loca­tion, and any special consid­er­a­tions that could affect the instal­la­tion. These details were then passed to the BWT oper­a­tions team, who would have to bring the plans to life. Familiar with quick turn­arounds and the needs of a demanding site, the oper­a­tions team created a schedule that would see the dispensers prepared, deliv­ered, and installed in record time.

This is what the customer had to say:

"We are delighted to provide a testi­mo­nial for BWT's excep­tional service over the past few months and supporting Estates in the quick and effec­tive mobil­i­sa­tion of the contract.

The Estates team at SGH would like to express our appre­ci­a­tion for BWT’s prompt response and effi­cient handling of our water cooler require­ments, which in many cases involved further works by others but were still completed in a smooth manner. From the site survey to the complete roll-out within 22 days is amazing; their proac­tive approach and excel­lent commu­ni­ca­tion made the whole process seam­less.

We highly recom­mend BWT's services and look forward to working with them for the dura­tion of this contract. Please feel free to add this testi­mo­nial to your recom­men­da­tion page and upcoming tenders. Thank you for your outstanding service."

Ongoing Customer Care.

With the dispensers in place, the next stage of the project has started. To ensure the dispensers continue to perform as intended, they will be looked after by BWT’s customer service team based in and around London. The team, many of whom were involved with the orig­inal project, will conduct regular filter changes and the sani­ti­za­tion of the dispensers in line with the agreed service schedule. Mean­while, our dedi­cated office-based customer service team will look after the daily needs of the customer, including managing any upgrades and addi­tional dispensers they may need in the future.

 

BWT Contact:
Ian Fraser, Marketing Manager
Tel: 01494 838161
Email: [email protected]

BWT UK Limited.
The Gateway Centre, Coro­na­tion Road,
High Wycombe, Buck­ing­hamshire.
HP12 3SU