Terms & Conditions of Sale

Effective from 4^th of Decmeber 2024 ("Conditions")

1) Inter­pre­ta­tion

i) Contract: the contract between the Seller and the Customer for the sale and purchase of the Goods in accor­dance with these Condi­tions.

ii) Customer: the person or firm who purchases the goods from the Seller.

iii) Goods: the goods set out in the Order.

iv) Order: the Customer’s order for the Goods or the Customer’s written accep­tance of the Seller’s quota­tion, as the case may be.

v) Seller: BWT UK Ltd

vi) Warranty period: has the meaning given in Condi­tion 10.1

2) Prevailing condi­tions

a) These Condi­tions apply to the Contract to the exclu­sion of any other terms that the Customer seeks to impose or incor­po­rate, or which are implied by law, trade custom, prac­tice or course of dealing.

b) Any samples, draw­ings, descrip­tive matter or adver­tising produced by the Seller and any descrip­tions or illus­tra­tions contained in the Seller's cata­logues or brochures are produced for the sole purpose of giving an approx­i­mate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contrac­tual force.

3) Accep­tance

No contract or part of contract to supply any goods of what­ever nature shall exist unless and until the Customer’s order has been formally accepted in writing by the Seller.

4) Prices

Unless other­wise stated in the Contract all prices quoted are for packed goods for delivery ex-Seller’s works. Where carriage is arranged by the Seller this will be charged at stan­dard rates unless other­wise spec­i­fied in the Contract. Prices may be subject to vari­a­tion for extended sched­uled/call – off orders due to increases in labour, mate­rial or over­head costs. Where the Contract is for the regular or peri­odic supply of Goods, the price of the Goods may be subject to change, as noti­fied by the Seller in writing (email included). The price of the Goods excludes amounts in respect of VAT, which the Customer shall addi­tion­ally be liable to pay to the Seller at the prevailing rate, subject to a valid VAT invoice.

5) Packing

a) The Goods will be packed by the Seller in accor­dance with their estab­lished prac­tices and in a manner suit­able to with­stand a normal journey by road, rail or air as the case may be. No liability for damage to or loss of goods in transit is accepted by the Seller howso­ever arising.

b) Any alter­na­tive or addi­tional packing spec­i­fied by the Customer will be an addi­tional cost and for the Customer’s account. The Seller will not be liable for any inad­e­quacy of packing spec­i­fied by the Customer.

6) Delivery

a) Delivery of the Goods will be made as spec­i­fied in the Contract or other­wise agreed in writing (email included) with the Customer. Where delivery is ex-works the Seller, the Customer will use all reason­able efforts to collect the Goods within a week of being noti­fied that the Goods are ready for collec­tion. Where Seller is making the delivery (or arranging for a courier to make deliver), any delivery date indi­cated by the Seller is approx­i­mate only and the time of delivery is not of the essence of the Contract. Although the Seller will endeavour to comply with that date, the Seller will accept no liability what­so­ever for any delay in delivery or the conse­quence thereof arising as a result of strikes, riots, acts of God, delay in trans­port, Customer’s acts or omis­sions or other events or circum­stances beyond the Seller’s reason­able control.

b) Where Goods are deliv­ered by instal­ments, each instal­ment shall consti­tute a sepa­rate contract.

7) Risk

Risk shall pass to the Customer upon delivery of the Goods at the place agreed in writing between the Seller and the Customer or in the absence of agree­ment, exSeller’s works, or where delivery is made via a carrier, when Goods are passed to the carrier or Agent either

(i) for them to load into their vehicle for trans­porta­tion to the Customer, or,

(ii) where the Goods are on a pallet, when the Seller loads them onto the carrier’s vehicle for trans­porta­tion to the Customer.

8) Title

Title of the Goods will not pass to the Customer until payment thereof is received in full by the Seller and until such payment in full is received, the Customer shall

(i) store the Goods sepa­rately from all other goods held by the Customer so that they remain readily iden­ti­fi­able as the Seller’s
prop­erty,

(ii) not consume the Goods, and

(iii) give the Seller such infor­ma­tion as the Seller may reason­ably require from time to time relating to the Goods and the Customer’s ongoing finan­cial posi­tion.

In addi­tion, where the Goods have (with the consent of the Seller) been purchased for resale, the Customer may resell the Goods and shall hold the proceeds of any sale of the Goods, or of other goods in which the Goods have been incor­po­rated (in so far as such proceeds do not exceed the sum due to the Sellers) on trust to the Seller absolutely. The Seller shall be enti­tled to require the Customer to deliver up all Goods in its posses­sion that have not been resold, or irrev­o­cably incor­po­rated into another product, and if the Customer fails to do so promptly, enter any of the Customer’s premises and remove any Goods remaining on the prop­erty of the Seller if the Customer fails to pay for the Goods as agreed or if the Seller’s reason­ably believes that the Customer will fail to make such payment.

9) Payment

a) Payments shall be made to the Seller in advance of delivery of the Goods unless other­wise agreed in the Contract in which case payment shall be made to the Seller within 30 days from the date of Seller’s invoice. Should payments be delayed beyond 30 days or said agreed date(s) interest on all sums outstanding shall accrue at a daily rate equiv­a­lent to an annual rate of 2% above the Bank of England base rate (prevailing at the date upon which the sum fell due) on the prin­cipal owing until the balance owed is paid.

b) Should payment be delayed beyond the agreed due date, the Seller reserves the right to suspend deliv­eries of any Goods ordered by the Customer and if the Contract consti­tutes an agree­ment to make deliv­eries by instal­ment the Seller may upon expiry of 30 days written notice of their inten­tions so to do (which notice may be served at any time after the payment has become 15 days as overdue) deem it repu­di­ated by the Customer both without prej­u­dice to the accrued rights of the Seller.

c) The notices referred to herein may be sent by e-mail as consid­ered appro­priate or expe­dient by the Seller and such notice will be consid­ered as served after trans­mis­sion.

10) Warranty

a) The Seller warrants that on delivery and for a period of 12 months from delivery (Warranty period), the Goods shall be free from mate­rial defects in mate­rial and work­man­ship. If a defect arises during the Warranty period and the Customer noti­fies the Seller of this in writing (email included) during the Warranty period, and returns the defec­tive Goods (at its cost) to the Seller, the Seller’s sole oblig­a­tion shall be at their option to replace or refund the purchase price of the defec­tive Goods. Where the Seller elects to replace defec­tive goods the replace­ment will be dispatched to the Customer carriage paid by means of and routes chosen by Seller.

b) No warranty is given concerning the fitness of the Goods if they are used for any purpose different from that for which they were orig­i­nally intended or designed by the Seller or for any defect occur­ring as a result of any act or omis­sion of the Customer. For the avoid­ance of doubt no warranty is given for scale damage on a water dispenser.

c) Except as spec­i­fied in Condi­tion 10.1, all condi­tions, guar­an­tees or warranties (whether expressed or implied by statute, course of dealing or common law) which may be lawfully excluded are hereby excluded from the Contract to the fullest extent permitted under applic­able law.

11) Liability

a) In the case of inter­na­tional sales (that is sales falling within the provi­sion of Section 26 Unfair Contract Terms Act 1977) the Seller disclaims all liability for the loss or damages sustained by the Customer of what­so­ever nature arising as a result of any defect in the Goods supplied. Without prej­u­dice to the fore­going if the Seller is judged liable in respect of any act, failure or omis­sions on their part in rela­tion to any Contract, their liability shall be limited to a sum not exceeding the consid­er­a­tion for the Goods comprising the subject matter of the rele­vant Contract.

b) In the case of sales within the United Kingdom (that is, falling outside the provi­sion of Section 26 Unfair Contract Terms Act 1977) it is under­stood between the parties that on the basis that the Seller cannot antic­i­pate every possible condi­tion of storage, trans­port and use of the Goods, it needs to limit the maximum liability in any claim howso­ever arising against them including, but not restricted to, claims resulting from any defect in the Goods supplied and whether or not relating to a funda­mental breach of the Contract, to a sum not exceeding the consid­er­a­tion for the Goods comprising the subject matter of the rele­vant Contract.

c) This limi­ta­tion of total liability in Condi­tions 11.1 and 11.2 shall not apply in the case of death or personal injury caused by the negli­gence of the Seller, any fraud or fraud­u­lent misrep­re­sen­ta­tion or defec­tive prod­ucts under the Consumer Protec­tion act 1987.

d) Refer­ences to liability in this Condi­tion 11 include every kind of liability arising under or in connec­tion with the Contract, including liability in contract, tort (including negli­gence), misrep­re­sen­ta­tion, resti­tu­tion or other­wise.

e) Subject to Condi­tion 11.3, the following types of loss are wholly excluded: loss of profits, loss of sales or busi­ness, loss of agree­ments or contracts, loss of actual or antic­i­pated savings, loss of use or corrup­tion of soft­ware or data, loss of or damage to good­will and any indi­rect or conse­quen­tial loss.

12) Waiver of Default

Waiver by either party if any default on the part of the other party shall not be deemed a waiver of subse­quent default.

13) Termi­na­tion

The Seller shall have the option to termi­nate any Contract should the Customer be in mate­rial breach of contract becoming bank­rupt, insol­vent, or other­wise unable to pay its debts as they fall due or pass a reso­lu­tion to wind up its affairs (other than for the purpose of solvent recon­struc­tion or amal­ga­ma­tion), have a receiver or admin­is­trator appointed of its assets or any part thereof. Should the Customer cancel an Order on the Seller then a cancel­la­tion charge equating to the cost incurred by the Seller at the time of the cancel­la­tion shall be levied.

14) Entire agree­ment

a) The Contract consti­tutes the entire agree­ment between the parties.

b) Each party acknowl­edges that in entering into the Contract it does not rely on any state­ment, repre­sen­ta­tion, assur­ance or warranty (whether made inno­cently or negli­gently) that is not set out in the Contract. Each party agrees that it shall have no claim for inno­cent or negli­gent misrep­re­sen­ta­tion based on any state­ment in the Contract.

15) Vari­a­tion

No vari­a­tion of this Contract shall be effec­tive unless it is in writing and signed by the parties (or their autho­rised repre­sen­ta­tives)

16) Sever­ance

If any provi­sion or part-provi­sion of the Contract is or becomes invalid, illegal or unen­force­able, it shall be deemed deleted, but that shall not affect the validity and enforce­ability of the rest of the Contract. If any provi­sion of the Contract is deemed deleted under this Condi­tion 16, the parties shall nego­tiate in good faith to agree a replace­ment provi­sion that, to the greatest extent possible, achieves the intended commer­cial result of the orig­inal provi­sion.

17) Notices

No vari­a­tion of this Contract shall be effec­tive unless it is in writing and signed by the parties (or their autho­rised repre­sen­ta­tives)

a) Any notice given to a party under or in connec­tion with the Contract shall be in writing and shall be sent by email to the following addresses (or
an address substi­tuted in writing by the party to be served):

Seller: custom­erser­[email protected]
BWT UK Limited,
The Gateway Centre,
High Wycombe,
HP12 3SU

b) Any notice shall be deemed to have been received:

i) if deliv­ered by hand, at the time the notice is left at the proper address;

ii) if sent within the UK, by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second busi­ness day after posting; or

iii) if sent by email, at the time of trans­mis­sion, or, if this time falls outside UK busi­ness hours, when busi­ness hours resume.

c) This clause does not apply to the service of any proceed­ings or other docu­ments in any legal action or, where applic­able, any arbi­tra­tion or other method of dispute reso­lu­tion.

18) Governing Law
All contracts entered between the Seller and Customer shall be governed by English law and any dispute arising shall be submitted at the option of the Seller to the exclu­sive juris­dic­tion of the English Court or to an Arbi­trator appointed by the Seller acting in accor­dance with the provi­sions of the Arbi­tra­tion Act of 1996.

Terms & Conditions for Water Dispensers

1. Interpretation

Bottles: the water bottles ordered by the Customer under the Supply Agreement.

Company: BWT UK Ltd

Contract: the contract between the Company and the Customer for the sale and purchase of the Goods in accordance with these Conditions, including the Supply Agreement .

Customer: the person or firm who is a party to the Supply Agreement.

Equipment: the water dispensers and other equipment supplied by the Company to the Customer pursuant to the Supply Agreement, including all substitutions, replacements or renewals of such equipment and all related accessories, manuals and instructions provided for it.

Supply Agreement: the supply agreement between the Company and the Customer in which the commercial terms (such as Goods, Equipment, duration, rental payments and price) are agreed or, where there is no supply agreement, any order placed by the Customer which the Company accepts.

Warranty period: has the meaning given in clause 7.

2. Equipment and Bottles.

a. All Equipment and the Bottles supplied for use therewith are supplied to the Customer by the Company on the terms and conditions contained in the Contract. Unless the Equipment is specifically stated as being sold to the Customer in the Supply Agreement, the Equipment and Bottles shall remain the property of the Company and shall be rented to the Customer in consideration of the rental payments on the terms and conditions of the Contract.

b. The Company may at its discretion from time to time replace the Equipment with comparable units whereupon such comparable units shall become the Equipment for all the purposes of the Contract.

3. Rental Period

The Contract shall commence from the start date specified in the Supply Agreement and continue for the Initial Period specified in the Supply Agreement. The Customer may terminate the Contract by giving the Company a minimum of one month’s notice, in writing, prior to the end of the Initial Period or subsequent renewal date. Failing such notice, the Contract shall renew for a further year and then subsequent years thereafter, in each case subject to earlier termination in accordance with the terms of the Contract. For the avoidance of doubt, if the Customer terminates the Contract less than one month before any anniversary of the Contract, the Contract shall be terminated forthwith but the Customer shall remain liable to the Company for the whole of the subsequent year’s charges relating to the Equipment. No refund of the rental payments nor returned Bottles or other consumable products shall be payable by the Company to the Customer upon termination of the Contract, except any to the extent any deposit is still held by the Company.

4. Rental, Payments and deposit

a. The Customer shall pay the rental payments to the Company in accordance with the Supply Agreement. Unless otherwise agreed in the Supply Agreement, the Customer shall pay by direct debit. All rental payments shall be made in cleared funds to the bank account nominated by the Company. All rental payments are exclusive of VAT and any other applicable taxes, which shall be payable by the Customer in addition. All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (except for any withholding required by law). Company reserves the right to increase its charges annually, In relation to rental payments, any such increase shall take effect from the end of the Initial Period.

b. Where the Customer requires Bottles they will pay a Bottle deposit at the prevailing rate on each Bottle supplied under the Contract. The Company will refund the bottle deposit on each Bottle returned to the Company which is (in the opinion of the Company) in a condition suitable for their reuse as the Company’s bottled water containers.

c. All charges for Equipment, water and services supplied by the Company and charges for Bottle deposits must be paid by the Customer within 30 days of the date of the Company’s invoice (the “Due Date”). If any sum remains outstanding after the Due Date the Company shall be entitled to suspend further deliveries, and interest shall become payable on the outstanding balance calculated on a daily basis from the Due Date to the date of payment at a rate of 1.5% per month on the sum outstanding.

d. The Company shall be entitled to increase the rental charge or other charges from time to time by a reasonable amount by giving written notice to the Customer and has the right to charge an environmental levy to fully comply with the EU Waste Electrical and Electronic equipment directive.

e. Where the Customer is required to pay a deposit for the Equipment, the deposit will be a deposit against default by the Customer in the payment of any rental payments or any loss of or damage caused to the Equipment. In such case, if the Customer fails to make any rental payments in accordance with the Supply Agreement, or causes any loss or damage to the Equipment (in whole or in part), the Company shall be entitled to apply the deposit against such default, loss or damage. The Customer shall pay to the Company any sums deducted from the deposit within ten Business Days of a demand for the same. The deposit (or balance of the deposit) shall be refundable within [five] Business Days of the end of the Contract.

f. The Company reserves the right to charge an abortive visit fee if a maintenance call out is made that is due to site conditions out of the Company’s control.

5. Delivery, installation and risk

a. The Company shall use all reasonable efforts to effect delivery by the delivery date agreed with the Customer. Risk in the Equipment and the Bottles transfers to the Customer on delivery. If the Equipment is lost or damaged after delivery, the Customer shall be liable to pay for replacement Equipment within 30 days of the date of the Company’s invoice.

b. The Customer shall provide reasonable access to the premises and a clear space for installation of the Equipment and delivery of the Bottles. Company shall install the Equipment at Customer’s premises noted in the Supply Agreement. Customer’s representative shall be present at the installation and acceptance by the representative shall constitute evidence that the Customer has examined the Equipment and found it to be in good condition and fit for the purpose for which it is intended (save in relation to any latent defects not reasonably apparent on inspection). Customer shall confirm receipt of Bottles in writing at the time of delivery. Customer is responsible for loading the Bottles on the Equipment and for changing the Bottles as necessary.

c. The Company reserves the right to charge an excess delivery fee if it is necessary to make non-scheduled deliveries of Bottles or Equipment.

6. Customer’s responsibilities

During the continuance of the Contract the Customer shall:

a. Not make any modifications to the rented Equipment.

b. Not move the rented Equipment from the place where installed by the Company without prior consent.

c. Operate the rented Equipment in accordance with the instructions supplied by the Company.

d. Comply with the terms of the Electricity at Work Regulations 1989 and health and safety legislation and regulations.

e. Ensure that the Equipment is kept in sanitary condition, regularly empty the drip trays as described in the Company’s care leaflet and permit the Company to carry out maintenance and sanitization services as described in the Company’s cooler care bottled water leaflet, as updated from time to time.

f. Be responsible for Bottle changing and the safe storage of Bottles where they have a bottled water supply.

g. Be responsible for monitoring the water quality and changing filters as is appropriate where they have a Demineralized Water supply.

h. At reasonable times, allow Company personnel to visit the premises to inspect the Equipment and provide safe access to the Equipment and ensure the health and safety of the Company’s personnel whilst on the premises.

i. Promptly notify the Company if the Equipment is not operating correctly.

j. Only dispense water supplied by the Company and not refill the Bottles.

k. Not lend, let on hire, sell, assign transfer, charge, dispose of or part possession of the Bottles, the rented Equipment or the Contract or any of the rights or obligations hereunder without the Company’s previous written consent.

7. Warranty

The Company warrants that the Equipment shall be of satisfactory quality and fit for the purpose of dispensing water for a period of 12 months from delivery. Company’s sole obligation and Customer’s exclusive remedy for any breach of this warranty shall be to remedy any material defect in the Equipment during that period or to replace the Equipment with Equipment of equivalent functionality, provided that the Customer notifies the Company of any defect in writing within ten (10) business days of becoming aware of the defect and allows the Company to inspect the Equipment. Company’s obligation to remedy the defect free of charge shall not apply where the defect materialised as a result of misuse, neglect, mishandling or unauthorised manipulation by any person or a breach by Customer of its obligations under clause 6. The Company hereby expressly excludes all other warranties, conditions and representations, whether express or implied (by statute, course of dealing or otherwise) to the fullest extent permitted by law.

8. Limitation of liability

a. Nothing in the Contract limits any liability which cannot legally be limited including liability for death or personal injury caused by negligence and fraud or fraudulent misrepresentation.

b. Subject to clause 8a above, the Company shall not be liable for any damage caused by the Equipment, the Bottles, servicing of the Equipment of other performance under the Contract. The sole and exclusive remedy for any breach of condition or warranty express or implied statutory or otherwise including liability for negligence on the part of the Company shall be limited to the repair or replacement of any defective Equipment or other items supplied. The Company’s total liability to the Customer under the Contract shall in no event exceed the rental charges paid or payable by Customer in the 12 month period preceding the event giving rise to the claim.

c. Subject to clause 8a above, the Company shall not be liable under the Contract for any loss of profits, loss of sales or business, loss of actual or anticipated savings, loss of or damage to goodwill, or for any indirect or consequential loss.

d. The Customer shall be responsible for all damage to and loss or destruction of the Bottles and the rented Equipment and shall pay the Company on demand the replacement, refurbishment or repair costs of any items or Equipment and the Company shall be entitled to utilise any deposits paid by the Customer towards the cost of such.

e. The Company shall not be in breach of the Contract or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. The time for performance of such obligations shall be extended accordingly.

9. Termination

The Company shall be entitled to terminate the Contract forthwith by notice in writing to the Customer at any time in the event that the Customer shall:

a. not pay when due, any monies under the Contract; or

b. abandon the rental Equipment or Bottles; or

c. fail to perform any of its obligations under the Contract; or

d. become bankrupt or insolvent or being a company make an assignment for the benefit of its creditors or cease to do business as a going concern or enter into liquidation whether compulsory or voluntary or have a receiver appointed or take or suffer any similar action in consequence of debt; or

e. the Customer’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the Contract is in jeopardy.

10. Consequences of termination

Upon termination of the Contract for any reason, the Company may enter the Customer’s premises and take immediate possession of any Bottles and rented Equipment. Termination shall not relieve the Customer from any obligation to pay rent or other monies owing to the Company and the Company reserves the right to recover reasonable collections and administration costs, including reasonable legal costs, from the customer. In addition, if the Customer defaults, the Company shall have all rights and remedies which are available to it under applicable law. The Company reserves the right to charge a reasonable fee to cover the costs of administration and collection.

11. General

a. The Contract contains the entire agreement between the parties and supersedes and shall take precedence over any other agreements, contracts or understandings whether written or oral relating to the Equipment, Bottles and related services which the Customer may attempt to impose.

b. Any variation must be in writing by an authorised signatory of the Company.

c. The Company may assign its rights herein without requiring the Customer’s consent. The Customer may not assign the Contract or any of its rights under the Contract or the Equipment or Bottles without the Company’s express prior written consent.

d. Any notice given to a party under or in connection with the Contract shall be in writing and shall be sent by email to the following addresses (or an address substituted in writing by the party to be served):

Company: [email protected]
BWT UK Ltd (the address specified in the Supply Agreement)
Customer: the address specified in the Supply Agreement.

Any notice shall be deemed to have been received:

(i) if delivered by hand, at the time the notice is left at the proper address;

(ii) if sent within the UK, by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second business day after
posting; or

(iii) if sent by email, at the time of transmission, or, if this time falls outside UK business hours, when business hours resume.

This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

e. The Contract shall be governed by and construed in accordance with the laws of England and the parties submit to the jurisdiction of the English courts.